AFTER HOURS ANSWERING SERVICE
Every Missed Call Is a Lost Client
Every call your business misses outside office hours is a client going to a competitor. We install a 24/7 AI receptionist that answers every call instantly and texts back every missed call within 60 seconds so you never lose another client to voicemail.
The Problem
Most professional service businesses lose their best leads after 5pm. A potential client calls with an urgent need, gets voicemail, and calls the next number on Google. By the time you call back the next morning, they have already moved on.
The reality is
Most calls come outside office hours. Voicemail has a less than 20% callback rate. The first business to respond wins the client almost every time. Every missed call is a missed booking worth hundreds or thousands of pounds.
The Solution
A fully managed AI receptionist that answers every call 24/7 including evenings, weekends, and bank holidays.
The system
Answers every inbound call instantly with your business name. Qualifies the caller and understands their enquiry. Sends them your booking link via SMS automatically. Fires a text back to any call that goes unanswered within 60 seconds.
No voicemail. No missed opportunities. No calls going to a competitor.
How It Works
Call comes in — your existing phone number forwards to your AI receptionist automatically, no change for the caller.
AI answers and qualifies — the receptionist greets the caller, understands their need, and captures their details.
Booking link sent — the caller receives an SMS with your booking link instantly so they can book while they are still engaged.
Missed call covered — if any call goes unanswered for any reason, an automatic SMS fires within 60 seconds keeping the lead warm.
Key Capabilities
Every call answered 24/7 including weekends and bank holidays. Automatic SMS booking link after every call Missed call text back within 60 seconds. Caller details captured and logged automatically. Monthly report showing every call handled.
Example Outcome Before
Calls after 5pm go to voicemail. Most callers do not leave a message. Those who do wait until the next morning for a callback and have often already found another provider. After: Every call is answered instantly regardless of time. Every caller receives a booking link within seconds. Result: More booked appointments, fewer lost clients, zero missed opportunities outside office hours.
Best For
Any professional service business that receives enquiry calls
Never Lose Another Client to a Missed Call or Slow Follow-Up
Heron Edge™ installs and manages AI systems that answer every call 24/7, capture every website enquiry and follow up every lead automatically so your business never misses a booking again.