AFTER HOURS ANSWERING SERVICE
Every Missed Call Is a Lost Client
Never miss a client after hours. Our AI receptionist takes over when your office closes, answers every call, qualifies the lead, handles questions, books appointments automatically in your calendar, and sends a report after each call showing the conversation and actions taken.
The Problem
Most professional service businesses lose their best leads after 5pm. A potential client calls with an urgent need, gets voicemail, and calls the next number on Google. By the time you call back the next morning, they have already moved on.
The Reality
Most calls come outside office hours. Voicemail has a less than 20 percent callback rate. The first business to respond wins the client almost every time. Every missed call is a missed booking worth hundreds or thousands of pounds.
The Solution
A fully managed AI receptionist that answers every call automatically after office hours including evenings, weekends, and bank holidays. Your human team continues to handle calls during working hours.
The System
Answers every inbound call instantly after your office closes with your business name. Qualifies the caller and their enquiry, books appointments automatically into your calendar, and can also answer questions from the lead to provide the information they need.
No voicemail. No missed opportunities. No calls going to a competitor.
How It Works
Call comes in. Your existing phone number forwards to the AI receptionist only after office hours.
AI answers and qualifies. The receptionist greets the caller, understands their need, and captures their details.
Booking handled automatically. The appointment is booked directly into your calendar. The AI can answer questions and clarify details to ensure the lead is qualified.
Report sent. After every call, a report is automatically sent to you showing the conversation, how the lead was qualified, and the action taken for that lead.
Key Capabilities
Every after-hours call answered instantly. Leads qualified automatically based on your criteria. Automatic booking in your calendar. AI able to answer lead questions. Caller details captured and logged automatically. Post-call report showing conversation, lead qualification, and action taken. Monthly summary showing all calls handled.
Example Outcome
Before. Calls after 5pm go to voicemail. Most callers do not leave a message.
After. Every after-hours call is answered instantly. Leads are qualified and appointments booked automatically. Questions are answered by the AI. Detailed report sent after each call. Result. More booked appointments, fewer lost clients, zero missed opportunities outside office hours.
Best For
Any professional service business that receives enquiry calls and wants to ensure after-hours coverage while keeping daytime staff intact.
Never Lose Another Client to a Missed Call or Slow Follow-Up
Heron Edge™ installs and manages AI systems that answer every call 24/7, capture every website enquiry and follow up every lead automatically so your business never misses a booking again.